Exchanges and Returns
Your satisfaction is our top priority. If something didn't turn out as expected, it's easy to resolve:
Deadline
- 7 calendar days after receipt to cancel the purchase (CDC, Art. 49);
- 30 days for manufacturing defects.
How to request
- Go to My Account → My Orders;
- Select the order and the item;
- Choose “Exchange” or “Return” and follow the shipping instructions sent in the email.
Since this is a personal hygiene product for intimate use, returns are accepted only if the bottle is unopened, shows no signs of use, and is accompanied by the original packaging, instructions/insert, and receipt. Opened products, those that have been sprayed, or those with a broken seal are not accepted for exchange or refund, as they cannot be restocked and for health reasons.
Once the product is received at our address and the inspection is approved, the refund will be processed via the same payment method within 10 business days; the credit will appear once the credit card statement is finalized.
In the event of a manufacturing defect, leak, or damage during shipping, the seal policy does not apply: take photos and contact our customer service within 48 hours of receipt.